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Life in Balance

Important Updates From Our Family To Yours

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July 16, 2020

To: residents, families, visitors and local community

SUBJ: PUBLIC COMMUNICATION


Good Afternoon, We are proud to announce that we will be able to start limited outdoor resident visitation. Our goal is to have our first visitors on Monday 7/20/20.

  1. All visits MUST be scheduled and there will only be one visit per resident per week. This will change as each of our residents have had the opportunity to see their loved one.
  2. Outdoor visits will be limited to 30 minutes.
  3. Visitors should provide their own masks.
  4. All visitors must wear a mask which covers both their nose and their mouth at all times while on the premises.
  5. All visitors must be screened and complete an attestation.
  6. Visitors must maintain social distancing at all times. No touching, No hugging, No kissing. We understand this will be hard but is necessary.
  7. Only 2 visitors will be allowed per resident at any one time.
  8. Visitors under the age of 18 must be accompanied by an adult.
  9. Hand sanitizer must be used before and after visits.
  10. Staff will escort your loved one to and from the visit.
  11. Visitation is strictly prohibited in residents rooms or resident care areas.

Written guidelines are available on our website and Facebook page. Please review those for further details. We are very excited to have you back. Please do your part and keep us all safe and commit to our guidelines. We have worked very hard at keeping your loved ones safe.

Visitation appointments can be scheduled at signup.com.

If you do not have access to a computer you can call your loved ones unit Social Worker who can assist you with a time slot. Please note that if your loved one is signed up for more than one visit per week the visit will be cancelled.

Please note that all visits are weather permitting. We appreciate your time, cooperation and patience with this matter.

Joseph Dilal




July 10, 2020

To: residents, families, visitors and local community

SUBJ: PUBLIC COMMUNICATION


We are excited and proud to announce that the Department of Health will be allowing limited visitation starting soon. We are working on a comprehensive visitation plan to be submitted to the Department of Health before ANY visitation will start.

Some of the guidelines you can prepare for that will be incorporated in our plan will be:

  1. All visits must be by appointment ONLY
  2. We are limited to 10 percent of our resident census at any one time for the maximum number of visitors in the facility
  3. All visitors will go through a COVID screening, temperature must be taken and are required to wear a mask, a faceshield and gloves at all times during the visit
  4. All visitors must visit 6 feet apart

Please understand until we have a successfully submitted visitation plan to the department of health we are still restricting visitation.

We will be sending you our plan and all information that you will need regarding visitation once completed. Please wait for the plan, read it and then contact our Social Worker if you have any questions.

Joseph Murabito Signature


June 12, 2020

To: residents, families, visitors and local community

SUBJ: PUBLIC COMMUNICATION

As we head approach the middle of June we continue with the same restriction level as directed by NYSDOH. With shared challenge and frustration we continue doing everything in our power to prevent the transmission of COVID-19 to our most vulnerable population. To date with everyone’s cooperation and diligence, we have experienced a total of six COVID cases in a single facility in Rochester, with two staff positive cases. We remain proud of, and optimistic with, our efforts. With 450 beds and well over 500 employees, I can’t express my appreciation enough to all the healthcare workers who take this seriously every day. Our staff does an excellent job and we are so proud of them. We are thankful and committed to ongoing success here.


I want to again publically thank all of our leadership and staff for their focus and efforts so far. They have been great. We know that we must continue with our diligent work. As the world determines how it must begin to start our economic and social engines again I must stress that our operations will conduct themselves in a most conservative way. We were the first organizations to implement restrictions. We will be the last organizations to lift restrictions. There is no better option. If we can prevent transmission and subsequent suffering related to this condition then we will do so..


THROUGH THE 30th OF JUNE 2020 our organizations (all four locations), in an effort to be as conservative and proactive as possible will continue restricting ALL visitation to our facilities. We are only allowing residents to make critical healthcare appointments as directed by our Medical Directors and NYSDOH. Despite our optimism we know we are not out of the woods yet.


HOWEVER, please be assured that our management team is planning how we can begin structuring some controlled and managed visitation. We’ve begin increased socialization among our residents within our facilities and are trying to use our green spaces more effectively as the weather allows. We all look forward to taking more steps toward better and normal social interactions all around.


While it is impossible to guarantee that COVID-19 will not present itself within our facilities, we work diligently and are committed to protecting people. Your continued support with our decisions is important and very much appreciated. Please continue with your own efforts to minimize and hopefully eliminate transmission by following all the governmental guidelines and directives....it is worth the effort to protect our most vulnerable.


We take great pride in our work and continue to be honored with the privilege of caring for you and/or your loved one.


THANK YOU AGAIN FOR YOUR UNDERSTANDING AND SUPPORT. WE WILL RE-EVALUATE THIS CURRENT POSITION AT THE END OF MAY AND LOOK FORWARD TO SOME LIGHTER RESTRICTIONS AND MORE NORMAL INTERACTIONS IN THE DAYS AHEAD.

Joseph Murabito Signature


May 15, 2020

To: residents, families, visitors and local community

SUBJ: PUBLIC COMMUNICATION

The challenges with COVID management continue as we reach mid-May 2020. Our facilities continue with significant restrictions and exercise all the measures of caution and prevention we can to avoid the virus. With shared challenge and frustration we continue doing everything in our power to prevent the transmission of COVID-19 to our most vulnerable population. To date with everyone’s cooperation and diligence, we have experienced a total of six COVID cases in a single facility in Rochester, with two staff positive cases. We remain proud of, and optimistic with, our efforts. With 450 beds and well over 500 employees, I can’t express my appreciation enough to all the healthcare workers who take this seriously every day. Our staff does an excellent job and we are so proud of them. We are thankful and committed to ongoing success here.


I want to again publically thank all of our leadership and staff for their focus and efforts so far. They have been great. We know that we must continue with our diligent work. As the world determines how it must begin to start our economic and social engines again I must stress that our operations will conduct themselves in a most conservative way. We were the first organizations to implement restrictions. We will be the last organizations to lift restrictions. There is no better option. If we can prevent transmission and subsequent suffering related to this condition then we will do so.


THROUGH THE 31 st OF MAYour organizations (all four locations), in an effort to be as conservative and proactive as possible will continue restricting ALL visitation to our facilities. We continue cancelling all non-critical medical appointments. We continue cancelling traveling entertainment. We don’t like it either but as society begins to loosen its restrictions we need to refocus our efforts and watch things closely possibly into the end of May. Despite our optimism we know we are not out of the woods yet.


HOWEVER, please be assured that our management team has begun discussions and planning for how we can begin structuring some controlled and managed visitation. We’ve also discussed how and when we can begin some normal type interactions between residents through activities and managed social interaction. We know we need to take steps forward and expect some better information for everyone by months end. We are frustrated with the situation along with everyone else but know that small subtle steps forward will allow us to proceed safely and avoid unnecessary negative outcomes.


While it is impossible to guarantee that COVID-19 will not present itself within our facilities, we work diligently and are committed to protecting people. Your continued support with our decisions is important and very much appreciated. Please continue with your own efforts to minimize and hopefully eliminate transmission by following all the governmental guidelines and directives....it is worth the effort to protect our most vulnerable.


Lastly, I believe it is important to mention some key points specific to our organization’s efforts to comply with recent state mandates for COVID-19 testing. As you may know recent directives require all adult care facilities to test all personnel twice weekly. We strongly agree that testing leads to better knowledge and awareness allowing us to provide optimal care. While we support the intent of recent testing mandates and believe we have common goals with our governmental leaders, the resource and supply chain statewide prohibits total compliance as mandated, at least at the present time. At the same time, we are working diligently together to accomplish the goals as laid out by our government. Our testing success has increased notably in all areas and we push forward. We are optimistic support for our work will increase and improve.


We take great pride in our work and continue to be honored with the privilege of caring for you and/or your loved one.


THANK YOU AGAIN FOR YOUR UNDERSTANDING AND SUPPORT. WE WILL RE-EVALUATE THIS CURRENT POSITION AT THE END OF MAY AND LOOK FORWARD TO SOME LIGHTER RESTRICTIONS AND MORE NORMAL INTERACTIONS IN THE DAYS AHEAD.

Joseph Murabito Signature


April 29, 2020

To: residents, families, visitors and local community

SUBJ: PUBLIC COMMUNICATION

We are completing our second month of very active efforts to care for, preserve and protect our residents. Our facilities implemented significant restrictions and direction to all who come in contact with our residents for the purpose of doing everything in our power to prevent the transmission of COVID-19 to our most vulnerable population. To date with everyone’s cooperation and diligence, we have experienced only five COVID cases in a single facility in Rochester, with one staff positive case. The team in Rochester has worked very hard to contain this issue and provide the best care....they are doing an excellent job and we are all proud of them. In our other three facilities we continue with no cases in residents or staff. We are thankful and committed to ongoing success here.

I want to again publically thank all of our leadership and staff for their focus and efforts so far. They have been great. We know that we must continue with our diligent work. As the world determines how it must begin to start our economic and social engines again I must stress that our operations will conduct themselves in a most conservative way. We were the first organizations to implement restrictions. We will be the last organizations to lift restrictions. There is no better option. If we can prevent transmission and subsequent suffering related to this condition then we will do so.

THROUGH THE 15th OF MAY our organizations (all four locations), in an effort to be as conservative and proactive as possible will continue restricting ALL visitation to our facilities. We continue cancelling all non-critical medical appointments. We continue cancelling traveling entertainment. We don’t like it either but as society begins to loosen its restrictions we need to refocus our efforts and watch things closely possibly into the end of May. Despite our optimism we know we are not out of the woods yet.

While it is impossible to guarantee that COVID-19 will not present itself within our facilities, we work diligently and are committed to protecting people.

Your continued support with our decisions is important and very much appreciated.

Please continue with your own efforts to minimize and hopefully eliminate transmission by following all the governmental guidelines and directives....it is worth the effort to protect our most vulnerable.

THANK YOU AGAIN FOR YOUR UNDERSTANDING AND SUPPORT. WE WILL RE-EVALUATE THIS DECISION MID-MAY AS THINGS UNFOLD.

Joseph Murabito Signature


April 27th, 2020


Our staff and leadership continue their diligent efforts and work to manage all aspects of the current COVID-19 pandemic. We appreciate your continued support through this challenging time. We are dedicated to our work, our residents and our families as you know. We are available for questions and recognize the concerns people may have. With that said we ask for your continued patience and understanding as we continue to navigate all aspects of this topic.

The following is a link for information and resources on COVID: https://coronavirus.health.ny.gov/home

You may also contact directly the NYSDOH via email: icp@health.ny.gov OR covidadultcareinfo@health.ny.gov OR covidnursinghomeinfo@health.ny.gov

We understand and feel the stress of this matter and want to assure everyone that our complete focus and efforts are being directed toward managing this issue.

Thank you again for your support and understanding.



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